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HOW CAN I PAY FOR MY ORDER?
Our payment options include the following:
Immediate payment EFT/bank deposit with proof of payment provided on WhatsApp.
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LUXIFA BANK DETAILS
Bank: FNB -First National Bank
Holder/Owner: Luxifa Pty Ltd
Account Type: Current
Branch Code : 250 655
[ IMMEDIATE PAYMENT OPTION ]
HOW LONG DOES DELIVERY TAKE?
Delivery within South Africa:
3-7 business/working days
International delivery:
inquire via email at Info@luxifa.co.za and or +27685898321
Delivery is usually between 8am - 5pm from Monday to Friday and is carried out by a third-party courier company. Please note that the courier will attempt to deliver twice before returning the parcel back to us.
You will be liable for the shipping fees to re-send your order.
If you live in an outlying, rural area - these times may be affected.
HOW DO I ORDER?
WhatsApp.
You can provide us with the products you'd like to purchase.
We will then send you all the necessary details there.
HOW LONG WOULD I HAVE TO WAIT FOR MY ORDER TO ARRIVE?
3-7 Business Days
Please Note : If you live in an outlying, rural area - these times may be affected as our courier service may only offer once a week drop offs.
We recommend using PAXI from PEP where you collect at your chosen PEP store, as Aramex might not be able to deliver at your door step.
For pre-orders it can take from 2 weeks up to 6 weeks.
CAN I ORDER VIA SOCIAL MEDIA MESSAGING OR WHATSAPP?
Yes you can.
Simply WhatsApp 068 589 8321.
CAN I COLLECT MY ORDER AT YOUR ADDRESS INSTEAD OF HAVING IT DELIVERED?
No.
IS IT POSSIBLE FOR MY ORDER TO GET SHIPPED TO MY NEAREST POSTNET OR P.O?
No. We use PAXI and Aramex as our courier services.
WHERE ARE YOUÂ LOCATED/SITUATED?
Johannesburg, Gauteng
DO YOU DO RESTOCK ITEMS?
No we do not restock.
The item may not be sold out. It may be on hold in an unpaid order to another customer.
Should the customer not pay for it in 72 hours, the order will be cancelled and the stock will become available again.
We suggest you check back in a few days to see if it is then available.
DO YOU DO REFUNDS?
No.